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TICKET POLICY FOR CANCELLED GAMES

K-Wings Ticket Policy for Cancelled Games

Season Ticket Holders

Tickets for 6 remaining home games of the 19/20 season will be credited towards their season ticket packages for the 2020/21 season. In addition, each account (including half season, 5-pack and 3-pack holders) will be issued 2 bonus buddy pass tickets.  

If you have renewed your full season tickets for the 2020/21 season and paid in full we will provide you a 6 game prorated amount on a Greenleaf Hospitality Group gift card. This gift card can be used towards food and beverage, upcoming event tickets, additional K-Wings tickets and/or ticket packages for the 2020/21 season as well as any other Greenleaf Hospitality Group property.  

For any unused tickets from the 19/20 season, the current exchange policy is still in place with $1 for each unused ticket being applied to a Greenleaf Hospitality Group gift card. This is only applicable to games prior to March 13, 2020 and any unused tickets already redeemed for the 6 cancelled home games of the 19/20 season will be credited per the above policy.

If you have not renewed your season tickets for the 2020/21 season or are not paid in full, the prorated amount will be credited to your next season ticket package purchase.  

Gift cards cannot be applied to your monthly season ticket holder payments. 

Flexi Plan Ticket Holder

Remaining tickets within the 19/20 flexi package can be exchanged for 2020/21 flexi tickets or a prorated refund based on the number of unused tickets. 

Single Game Ticket Buyers

  • If tickets were purchased through eTix or at the box office with a credit card, an automatic refund will be issued.  
  • If tickets were purchased through the K-Wings ticket office with cash or a check, you may request a refund or you may request a ticket voucher to be used during any home game from October 1 - December 15, 2020 by calling 269-345-1125 or emailing wingsinfo@kwings.com.
  • If tickets were purchased in person at the Wings Event Center box office, return your tickets for vouchers at the box office.

Please note, ticket vouchers and/or refunds will only be issued to the original ticket purchaser and only if purchased through a K-Wings authorized ticket seller which includes the K-Wings ticket office, the Wings Event Center box office and eTix.  Consult your point of purchase if you purchased through a third party seller.

For further questions or assistance please contact the K-Wings at 269-345-1125.

 
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